The Store Manager is responsible for overseeing the daily operations of a retail store or outlet. This role involves managing staff, inventory, and customer service, as well as implementing sales and marketing strategies to drive store profitability. The Store Manager must have strong leadership and management skills, a customer-centric approach, and the ability to make sound business decisions.
Responsibilities
Manage and supervise store staff, including recruitment, training, and scheduling.
Monitor and ensure excellent customer service and satisfaction.
Develop sales targets and strategies to achieve store goals.
Analyze sales performance and implement measures to drive sales growth.
Coordinate with suppliers and vendors to maintain inventory levels.
Oversee store operations, including cash handling and merchandising.
Ensure compliance with company policies and procedures.
Train and coach staff on product knowledge and sales techniques.
Address customer inquiries, complaints, and issues in a timely and professional manner.
Conduct regular performance evaluations and provide feedback to staff members.
Minimum Requirements
Bachelor's degree in business administration or a related field.
Previous experience as a Store Manager or in a similar role.
Strong leadership and management abilities.
Excellent communication and interpersonal skills.
Knowledge of retail operations and sales strategies.