Guest Service Agent

• Welcome guests and ensure efficient, friendly, and professional service during check-in, check-out, and throughout their stay;
• Use your elevated emotional intelligence to create personalized and memorable experiences that will excite and delight guests;
• Provide a high standard of service to all hotel guests with your luxury attitude, specifically anticipating and proactively attending to guest requests and event/activity bookings;
• Coordinate group arrivals (including welcome), departures, and check-ins, and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications :

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal, and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience with Opera desirable, not essential

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time