Security Officer

Responsibilities:

1. Consistently offer professional, engaging and proactive guest service while supporting fellow colleagues.
2. Regularly patrol all areas and buildings.
3. Manage presence of trespassers and unauthorized persons found on property.
4. Conduct security and baggage checks as required.
5. Monitor CCTV cameras and take all necessary actions to secure guests and colleagues.
6. Monitor and report any vehicle infractions occurring on the property including parking, speeding, dangerous driving, etc.
7. Promptly respond to any activated fire prevention devices, investigate causes and report findings.
8. Respond to guest and staff concerns, including first aid and casualty care in a prompt, caring and helpful manner.
9. Develop and maintain close and effective working relationships with all supporting departments.
10. Complete daily log of shift activities and provide appropriate sections to departments within the hotel for follow-up.
11. Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
12. Participate in hotel committees.
13. Perform any other duties, tasks, and assignments within your department as required.

Qualifications:

1. Previous Security/Safety experience required in a similar capacity in a luxury hotel environment is preferred.
2. Current First Aid and CPR certification is required; current Advanced First Aid certification is preferred.
3. Completion of Fire safety/firefighter training is an asset.
4. Strong written and verbal communication, interpersonal and conflict resolution skills are required.
5. Proven ability to work cohesively as part of a team in a multi-culturally diverse environment.
6. Proven ability to focus attention on guest needs, remaining calm and courteous at all times.
7. Strong work ethic, highly responsible, reliable and the ability to work rotating shifts (both day and night), split shifts, extended hours including evenings, weekends and public holidays is required.