Sales Support Manager

About JD Logistics

JD Logistics is a global leader in supply chain and logistics solutions, committed to innovation, efficiency, and operational excellence. As we continue to expand in the Middle East, we are seeking a Sales Support Manager in Dubai to drive operational efficiency, optimize sales processes, and ensure seamless collaboration between teams.

Role Brief

As a Sales Support Manager, you will oversee and enhance sales support functions, ensuring smooth operations across customer contracts, data analysis, reporting, and cross-functional coordination. You will play a key role in driving efficiency, supporting strategic sales initiatives, and maintaining high standards of accuracy in sales processes.

Key Responsibilities

Process Optimization & Sales Operations

• Develop and implement streamlined sales support processes, ensuring efficiency and compliance with company standards.
• Standardize workflows and reporting mechanisms to enhance operational effectiveness.

Data Management & Reporting

• Oversee the collection, analysis, and reporting of sales and customer data to provide valuable business insights.
• Generate and present detailed sales reports to support decision-making and strategic planning.

Contract & System Management

• Manage and maintain customer contract systems, quotation databases, and key business platforms to ensure data accuracy.
• Ensure compliance with internal policies and external regulations related to contract management.

Cross-Functional Coordination

• Act as a liaison between sales, finance, taxation, legal, and other internal departments to support seamless business operations.
• Monitor receivables and collection progress, ensuring timely payments and optimizing billing processes.

Market Research & Business Support

• Conduct regular market analysis, gather competitive intelligence, and support sales teams in developing expansion strategies.
• Provide insights into customer needs, industry trends, and areas for business growth.

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, Finance, Supply Chain, or a related field.
• Experience: Minimum 5 years in sales support, sales operations, or a related role, with at least 2 years in a managerial capacity within logistics or supply chain industries.
• Technical Skills: Strong proficiency in MS Excel, data management systems, and CRM platforms.
• Industry Knowledge: Experience with contract management, quotation systems, and logistics sales operations is highly desirable.
• Leadership & Coordination: Strong ability to manage teams, work cross-functionally, and drive process improvements.
• Communication: Excellent written and verbal communication skills in English; proficiency in Chinese is a plus.
• Detail-Oriented & Strategic Thinking: Strong analytical mindset with the ability to interpret data, optimize workflows, and contribute to business growth.

This is an excellent opportunity to take on higher role within a global logistics industry. If you have a passion for driving operational efficiency and supporting high-impact sales strategies, we invite you to apply!