Bus Person | Waldorf Astoria Dubai Palm Jumeirah

Job Description - Bus Person | Waldorf Astoria Dubai Palm Jumeirah (HOT0AXZW)

Job Number:

HOT0AXZW

Work Locations:

Waldorf Astoria The Palm, Palm Jumeirah Road Crescent East, Dubai

A Bus Person with Waldorf Astoria Dubai Palm Jumeirah is responsible to set and clear restaurant tables; stock all service stations and assist food servers with table service to ensure total guest satisfaction.

What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

As a Bus Person, you are responsible for performing the following tasks to the highest standards:

• Greet all guests with a warm smile and by name. Remain readily accessible and attentive to guests.
• Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware as prescribed.
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments. Wipe down booths and chairs, move tables and chairs, and clean floors as necessary.
• Serve guests with beverages, breads, and butter to begin their dining experience and replenish as necessary. Assist server with food & beverage service to ensure guest satisfaction.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Perform all assigned side work to include replenishing condiments and restocking side stations.
• Perform other duties as requested, such as cleaning unexpected spills, handling special guest requests, greeting and seating guests, and ensuring guest satisfaction.
• Report on duty punctually according to the duty roster and be mindful of personal appearance and grooming.
• Maintain a high standard of service and strive to improve at all times.
• Coordinate and cooperate with Server, Supervisor, and Manager at all times to ensure the smooth running of the outlet.
• Immediately bring to the attention of the supervisor or manager a guest who is not satisfied with food and beverage or service.
• Responsible for building knowledge of food and beverage served in the restaurant, suggestive selling, and up-selling of our products.
• Maintain an awareness of menu changes and promotional activities within the restaurant and hotel.
• Notify any incidents to your Supervisor or Manager.
• Be fully aware of the hotel’s licensing, fire, and health and safety regulations.

What are we looking for?

As a Bus Person, you must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that you can perform the essential functions of the job, with or without reasonable accommodation:

• Knowledge of the appropriate table settings and service ware.
• Ability to understand and communicate in English to comprehend and respond to basic guest requests.
• Ability to grasp, lift, and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.
• Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee, you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.