Business Analyst

Job Description
As a Business Analyst, you will be instrumental in ensuring that Inception's AI solutions meet the operational and strategic needs of our clients. This role requires strong analytical skills, client-focused problem-solving abilities, and expertise in understanding and translating client requirements into actionable insights for cross-functional teams. Working closely with customer success and delivery teams, you will support the Director - Customer Success in optimizing solution delivery, enhancing client satisfaction, and improving overall service quality.

Inception is the UAE's national-scale enabler in AI Research and Development. Partnering with Microsoft's AI SaaS, we offer domain-specific Agentic AI Orchestrator platform utilizing reasoning agents for precise and cost-effective services. Our focus includes AI incubation, IP creation, applied AI R&D, and AI investment products. By creating models tailored to specific domains and languages, we ensure superior accuracy and efficiency. Collaborating with top universities and industry giants to drive significant advancements in AI technology within the region.

Responsibilities

1. Client Requirements Gathering & Analysis
   Collaborate with clients to understand their business goals, challenges, and requirements, ensuring solutions are aligned with their strategic objectives.
   Conduct in-depth business analysis to translate client needs into technical requirements, workflows, and specifications for development and delivery teams.
   Document and maintain a detailed record of client requirements, use cases, and deliverables, providing clarity and direction throughout the solution lifecycle.
2. Data Analysis & Insights Generation
   Analyze client and operational data to identify trends, performance gaps, and opportunities for improvement, supporting data-driven decision-making.
   Generate actionable insights from data analysis to recommend enhancements in delivery processes and client engagement practices.
   Develop reports, dashboards, and visualizations to communicate key findings and progress updates to internal stakeholders and clients.
3. Process Improvement & Optimization
   Identify areas for process improvement within the delivery organization, proposing and implementing changes to enhance efficiency, quality, and client satisfaction.
   Collaborate with cross-functional teams to streamline delivery processes, enabling scalability and consistency in client experiences.
   Support the Director - Customer Success in implementing best practices for project management, documentation, and communication.
4. Cross-functional Collaboration & Stakeholder Management
   Act as a liaison between client-facing and technical teams, ensuring clear communication and alignment on client requirements and delivery timelines.
   Work closely with product, engineering, and customer success teams to ensure smooth delivery and continuous improvement of solutions.
   Assist in coordinating workshops, training sessions, and regular client meetings, gathering feedback and documenting outcomes for continuous improvement.

Qualifications

1. Bachelor's degree in Business, Finance, Computer Science, or a related field; advanced degree or certification in business analysis is a plus.
2. 3+ years of experience as a business analyst or in a similar role within a delivery-focused or technology-driven environment.
3. Strong analytical and problem-solving skills, with a proven track record of translating client requirements into actionable insights.
4. Excellent written and verbal communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
5. Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI) and familiarity with project management tools (e.g., Jira, Asana).
6. Knowledge of AI, machine learning, or SaaS products is a plus, as well as experience in the financial or technology sectors.

Company Industry: IT - Software Services

Department / Functional Area: Marketing, Brand Management, Marketing Research, Digital Marketing

Keywords: Business Analyst