Works closely with all Information Technology and Infrastructure Leadership to support the ongoing administration and day-to-day operations of all payment business applications (SWIFTAlliance, SNL, SWIFT HSM, RTGS Core System, Compliance- AML, Transaction Monitoring) and relevant modules.
Provides technical support for connectivity and associated operating systems.
Demonstrates the requisite knowledge, skills, and abilities to effectively solicit and capture business and technical requirements; develop, test, and implement system configurations and workflows; diagnose the underlying drivers of performance gaps; and inform continuous improvement initiatives.