Sales Team Leader

Job Responsibilities:

1. Lead and manage a team of 5 sales members, ensuring alignment with sales targets and company goals.
2. Track and drive up sales activity within the CRM, ensuring KPIs are met and reported.
3. Conduct weekly one-on-one meetings to monitor performance and provide coaching.

Customer Management:

1. Oversee the management of 20-25 Tier 1 accounts, ensuring realistic expectations are set and met.
2. Optimize the renewal process to achieve an 80% renewal rate monthly.
3. Increase the PS score to 70 by delivering exceptional customer service and value.
4. Contact 10 customers at random every week to gather feedback on performance and service and provide feedback to the head of sales.

Leadership:

1. Act as the first point of contact for escalated client issues, ensuring prompt and effective resolution.
2. Lead digital transformation initiatives within the customer base.
3. Provide data-driven insights and relay industry knowledge to support customer growth.

Your Qualifications:

1. Experience: 3-4 years in sales management with a proven track record.
2. Skills: Leadership, communication, CRM proficiency, data analysis.
3. Attributes: Results-oriented, proactive, strong problem-solving skills.