Customer Service Representative - Channel Partner

Are you ready to take the next step in your career and be a driving force behind our sales success? Join us as a Customer Support Specialist, where you'll play an essential role in our thriving sales organization. Your commitment to exceptional customer care and streamlined processes will be instrumental in achieving our business objectives.

How You’ll Make an Impact:

1. Customer-Centric Dynamo: As the primary point of contact for both customers and commercial teams, you'll be the bridge that connects our clients to our dynamic sales force. Your outstanding support will be a game-changer.
2. Region Champion: Your role will involve providing dedicated support to clients and sales teams within your region. Your insights and assistance will be the backbone of our regional success.
3. Effortless Communication: Using your excellent communication skills, you'll respond to customer inquiries via phone and email, while also offering valuable assistance to our sales teams. Your contributions will keep our operations running smoothly.
4. Problem Solver: You'll take charge of processing operational customer complaints, turning challenges into opportunities for growth and improvement.
5. Innovate for Excellence: Bring your fresh perspective to the table as you collaborate with us to identify and implement process enhancements. Your dedication to accuracy and efficiency will elevate customer experiences, meet service-level targets, and reduce audit risks.

What You Bring:

1. Excellent communication skills in English
2. Strong customer service experience within a fast-paced, corporate environment
3. Experience in a customer-facing role, including order processing
4. Good MS Office skills
5. Knowledge of SFDC and SAP desired
6. Accurate and fast data entry skills
7. Excellent telephone manner
8. Excellent organization skills

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards delivers programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and well-being of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:

1. Housing allowance
2. Schooling allowance
3. Employee Referral Program
4. Annual return air ticket to your home country
5. 30 calendar days vacation

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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