EN - Housekeeping Attendant

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

Housekeeping Attendant
You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

Responsibilities:

1. To provide hotel guests with clean, tidy and comfortable rooms and a safe & hygiene staying environment.

1. Specific Duties and Responsibilities:

1. To wear proper PPE before starting the shift.
2. Collect all required reports, pager and keys from housekeeping office at the beginning of the shift.
3. Prepare trolley for work.
4. Maintain clean and neat pantry and work area.
5. Check all vacant rooms and report any discrepancies, breakages, and missing items.
6. Clean guest rooms, corridors and service area according to required standards and designated priorities.
7. Take good care of all cleaning equipment and clean them after duty hours.
8. Make economical and proper use of cleaning agents and supplies.
9. Report guest complaints and maintenance problems to the Supervisor or housekeeping office.
10. Lost and Found items are to be handed to housekeeping office with all relevant details. Any Lost and Found is to be reported immediately.
11. Segregate all rubbish at compactor room before end of shift.
12. Return all reports, pager and keys to housekeeping office at the end of a shift and inform floor supervisor.
13. Report any outstanding matters before signing off.
14. Any other duties assigned from time to time.

2. General Responsibilities:

1. To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
2. To generally promote and ensure good inter-departmental relations.
3. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
4. To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment and to upsell the product.
5. To adhere to Company and Hotel rules and regulations at all times.

3. HSE Responsibilities:

1. Assists & takes participation in environmental improvement programs which helps to reduce, reuse & recycle air, water & energy resources by proper segregation of garbage.
2. Shall observe Company’s all safety & environmental rules and regulations and hygiene protocols at all times.
3. Shall report any unsafe conditions or environmental issues to their In-charge/Foreman or Safety Personnel.
4. Shall comply with all the Rules and regulations implemented by the Hotel Authorities and ensure all works are carried out in a safe manner.
5. Shall use the appropriate personal protective equipment while carrying out their duties.

4. Competency:

• Education: Minimum level in English Communication.

• Experience: 1 to 2 Years in the Same Capacity.

• Skills: Pulling & Pushing, Good Communication, & Team Player.

Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset. Ability to anticipate and focus attention on guest needs, being professional and welcoming. Excellent organizational skills and time management.