Sr. Order Processing Officer

1. Job Purpose

• Implement the order processing/delivery policy and procedures to ensure utmost customer satisfaction with the online shopping process.
• Facilitate efficient and accurate processing of online orders.

2. Key Accountabilities:

• Ensure the whole order processing is completed and required documents for picking and shipping orders are provided on time.
• Maintains product database with product numbers, descriptions, and pricing information, adding new products, and assigning product numbers.
• Monitor open and in-fulfilment orders and ensure that all data entries are done quickly and accurately in applicable systems.
• Inform the order processing Supervisor about shortages in packaging material or merchandise as well as delays in the process.
• Control packed goods match the order in the correct quantity and quality before shipping as per set standards.
• Check returned orders from customers and return original packed items to the warehouse and damaged or opened items to the concerned stakeholder for further check or return to supplier.
• Inform warehouse team about product damages, lack of cleanliness or defects in products, equipment or storage units reported by the picker/packers.
• Dispose of waste as instructed and in line with the set procedures.
• Ensure compliance with all internal policies and procedures as per law & regulations.
• Assist the team members in any other tasks that may arise as required.
• Perform any other tasks assigned by the line manager