Front Office Agent

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Greet, check in, and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest history profiles.
• Handle cash drawer properly as outlined in the MODUB Controller's Policy.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience.
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues.
• Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
• Communicate clearly with the Night Duty Manager and Accounting Department.
• Establish a good working knowledge of the Hotel outlets and products.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Able to communicate special features and services unique to the guest's needs.
• Handle guests' incoming and outgoing correspondence (facsimile, messages, mail, etc.).
• Responsible for the preparation of the daily arrival bucket, in-house bucket, and next day arrivals (including welcome cards, guest business cards, registration cards, and limousine arrivals).
• In charge of guest invoices (in-house).
• Check credit card authorization in SMS for all in-house guests.
• Perform any other reasonable duties as required by the management of the Hotel.