Assistant Front Office Manager

Responsibilities:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Engaging with guests to build personal relationships and remedy any complaints.
• Conducting regular front office inspections to ensure we’re making the right first impression.
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk.
• Training team members on PBX procedures and taking the lead during an emergency or crisis.

What we need from you:

• Resort experience within a luxury brand.
• Min 1 year experience in similar role, in a resort setting.
• Strong skills and knowledge of Opera system.
• Excellent communication skills - written and oral.
• Adaptability to diverse market and team.
• Excellent guest experience skills.