Contingency Quarters Guest Services Representative (Al Dhafra).

Duties

The Contingency Quarters activity consists of multiple operations that are local with facilities consisting of multiple desks that are full-time or near full-time operations. Maximizes efficient use of assigned rooms containing in excess of 5000 bed spaces supporting a wide range of permanent party, deployed and transient personnel. Provides routine and on-demand rosters to leadership with details on assigned and vacant rooms to include other pertinent information as necessary to support operational decision making. Receives and confirms reservations by letter, telephone, email, or personal contact. Registers and assigns bedspaces to guests, makes and issues room keys, and may escort guests to rooms as needed. Checks guest into and out of bedspaces. Notifies and coordinates for inbound/outbound personnel to ensure accountability and bed space planning. Ensures that only authorized patrons use government quarters. Completes mass check-in and check-out upon arrival of deployers at other locations on the installation as required. Briefs arriving personnel regarding contingency quarters policies and procedures. Coordinates with representatives from other units to assign guests to bed spaces. Coordinates with Civil Engineering and other appropriate organizations to obtain assistance, garner support, input and track work orders to completion. Enforces standards with unit lodging representatives for checkout procedures to ensure rooms are cleaned prior to checkout and maintains current checkout list. Enforces AEWI standards for out-processing procedures with 1st Sergeants and DLRs. Always maintains a professional appearance and demeanor. Ensures required information is received from guests or unit representatives and entered into guest folio. Prints backup reports from property management system. Records and notifies appropriate person or organization of maintenance problems reported by guests. Ensures that the front desk area and lobby remain clean. Processes Night audit procedures nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements

Conditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/20/2025.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience

Must be able to work independently and plan work to achieve maximum accomplishment of assigned duties. Must have the ability to complete a variety of reports and track requirements and completions. Typing skills are required. Must be able to communicate effectively in the English language, i.e., read, write, and speak. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI) / Tier 1 investigation. Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have been sufficiently demanding to demonstrate the ability to apply basic analytical methods and techniques to resolve problems and/or deviations from normal management procedures or program requirements.

You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. Additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.