Commercial Operations Manager

As the Commercial Operations Manager at Property Finder, you will be crucial in leading Commercial Operations for International Markets to enhance our sales operations' efficiency and effectiveness. You will be responsible for developing, implementing, and managing sales processes, reporting, and analytics to drive revenue growth and support our sales team. This role requires a deep understanding of sales and revenue operations, strong Salesforce expertise, and the ability to collaborate effectively with cross-functional teams and present key data points and insights at the executive level.

This person will have at least 7 years of experience in sales/commercial operations. The role will be responsible for managing all critical processes related to sales like target setting, commission strategy, and CRM management. The role will work closely with Country Managing Directors and PF Leadership team to define commercial plans across different markets.

Key Responsibilities

Sales Process Optimisation:

1. Collaborate with sales teams to streamline and optimize sales processes, from lead generation to deal closure, leveraging Salesforce automation and workflows and providing all key insights to foster faster deal closing time and revenue growth.
2. Reporting, Analytics & Actionable Insights: Develop and maintain a suite of reports and dashboards in Salesforce (Analytics Studio) to provide actionable insights to the sales and executive teams. Monitor key performance metrics and trends to support data-driven decision-making. Provide key insights to Country Managers and Sales leadership with weekly, monthly and quarterly cadence to help identify potential growth opportunities and possible risks.
3. Analyze to understand commercial opportunities by looking at client segmentation and detailed performance measures across countries to help identify improvement areas within our operations;

Team Growth:

1. You will be responsible for as aspects of managing and fostering growth in your team and ensuring constant progression in terms of development and delivering impactful milestones/OKRs.

Commercial Processes and Performance Measure

1. Understand current state of sales productivity, establish metrics to drive sales enablement and make recommendations to increase efficiency across commercial teams;
2. Drive process improvement across the commercial function to align with best practices and organizational standards (including but not exclusive to sales targets, performance reporting, commission scheme, compensation structure and sales forecasting);
3. Oversee data hygiene and governance initiatives to maintain data quality and integrity within Salesforce. Implement data enrichment strategies as needed.
4. Cross-functional Collaboration: Work closely with Sales, Marketing, Finance, and other departments to ensure alignment and collaboration on key commercial operations initiatives.
5. Training and User Support: Provide training and support to sales and operations teams to maximize their use of Salesforce. Address user queries and troubleshoot issues as they arise.

Technology Integration and Driving Efficiency:

1. Evaluate and recommend technology solutions that complement Salesforce to enhance commercial operations and sales efficiency. Identify key tools that can improve the sales journey and be able to present business cases at ELT level for consideration.

The Person

Desired Qualifications

1. Bachelor's degree in Business, Finance, or a related field.
2. Proven experience (7+ years) in a Sales or Revenue Operations role, preferably in a tech-related company.
3. Consultancy background preferred. Deep expertise in Salesforce reporting. Strong analytical and problem-solving skills.
4. Excellent communication and collaboration skills. Experience with data management and CRM best practices. Salesforce certification is a plus.

Other Capabilities

1. Strong analytical skills, critical thinking, and problem-solving
2. Fluent in English both spoken and written additional languages are a plus
3. Creative thinker
4. Curious, proactive, practical and solution-oriented with Get it done! attitude
5. Excellent communication and presentation skills
6. Ability to contribute both independently and as part of a team
7. Attentive to detail and committed to data integrity
8. Ability to work in a fast-paced environment