Specialist NonMotor Insurance

Employing individuals to manage non-motor renewals, ensuring accurate processing of customer service tasks according to schedules and company policies, to deliver efficient and effective service to customers.

KEY RESPONSIBILITIES

1. Handling Non-motor renewals of Direct and Sales channels
2. Speak/write to the sales staff/customer, obtain necessary information and then obtain renewal terms from insurers
3. Review the renewal terms received and share with the customer/sales staff
4. Meet customer wherever necessary, along with sales staff/manager
5. Provide proper and efficient service to the customers
6. Process adherence & accuracy
7. Develop knowledge to handle various matters of insurance and risk management

PEOPLE RESPONSIBILITIES

1. Attention to Detail
2. Client Focus
3. Managing Conflicts
4. Problem Solving

KEY INTERNAL AND EXTERNAL INTERACTIONS

Internal

1. Sales
2. Finance

External

1. Customers
2. Insurers

EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE

Education/ Qualifications

1. Bachelor’s degree
2. CII qualifications preferred

Experience

1. 2 years experience in insurance company or brokerage

Functional Skills & Specific Knowledge

1. Good command on MS Office applications