Digital Product Owner - Sephora

OUR MANIFESTO

At Sephora we stand together and we stand for something more. For empowerment, exploration, and the opportunity to impact people's lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal: to reimagine the future of beauty.

Reimagine your future with Sephora.

OUR VALUE PROPOSITION:

We have a powerful culture that fuses aspirations, uniqueness, authenticity, and value by each and every Sephora member:

These are the values:

1. Beauty & Beyond: We reimagine beauty by inspiring our customers, empowering people, and helping them become the best versions of themselves.
2. Creativity Unleashed: We encourage exploration, innovation, and having fun.
3. Endless Evolution: At Sephora you are empowered to choose your own path and accelerate your growth.
4. Boldly Authentic: We celebrate diversity and embrace your unique and winning spirit.

Position Purpose

• The Digital Product Owner will own the scoping, planning, delivery, acceptance testing, and implementation of all digital tech initiatives as per Sephora Middle East roadmap.
• You will be responsible for the full product life cycle, liaising with a range of key stakeholders throughout the organisation.
• You will play an integral part in analysing customer needs (internal and external) whilst translating technical requirements into non-technical terms for a range of internal customers.
• Finally, working in collaboration with Digital Product Manager and Digital Engineering Manager to launch initiatives which will make web and app best in class along with offering a great Omni experience to the customer.

Key Accountabilities

• Champion the needs of the Sephora Middle East customer and local business stakeholders to ensure local requirements are prominent on the road map.
• Define the vision for the product and maintain a cohesive vision throughout the process.
• Create a product roadmap based on product vision.
• Identify and prioritize business needs and requirements, define the user target, its expectations, and build product's main features.
• Manage the product backlog and prioritize tasks based on changing requirements.
• Manage full product lifecycle from ideation to launch including research, defining requirements, project management, QA, UAT, and launch strategy.
• Overseeing all stages of product lifecycle from product creation including design and development.
• Define User Stories, a short and clear description of the customers' needs to ensure they can be done within the allocated budget.
• At every stage (or iteration), the Product Backlog is evaluated and presented to the clients to ensure the final product or service fits user requirements.
• Monitoring and evaluating product progress at each stage of the process.
• Assemble & lead a cross-functional core team to manage delivery of the product definition and project plan including costs, schedule, risks, contingencies, and estimated business results.
• Manage all external vendors and their deliverables.
• Work with project team and end-users to deliver updates and status reports.
• Run User Tests to have initial client feedback to make the necessary adjustments by taking into account the technical requirements and the developers' questions.
• Independently and proactively lead/facilitate efforts to identify opportunities to leverage technology to enhance the customer experience.
• Communicate with management team, external partners, and business area experts to improve product functionality, resolve issues, and improve consumer satisfaction.
• Define success metrics for new projects and work with the customer experience team to track the performance for existing products to understand the effectiveness of digital products.
• Work with relevant teams to improve and optimize the onsite user experience.
• Research, troubleshoot, diagnose, and recommend solutions when challenged by business and technical problems.
• Mitigate conflicts, decompose high-level information into details, translate low-level information to business understanding, and distinguish nice-to-haves from underlying needs.

Skills Experience and Personality

• 5 years proven experience working as Digital Product Owner or in a similar role.
• In-depth knowledge of waterfall, scrum, and agile software development methodologies.
• Working knowledge of product development architecture.
• Proficiency in the use of analytic tools and strong analytical thinking.
• Excellent knowledge of user-centered design principles and excellent oral and written communication including presentation skills.
• Ability to work with large teams and a variety of people including users, product development team members, and management team members.
• Understanding of design quality standards.
• Effective people leadership and management skills to support an environment for high-functioning, productive, and engaged teams to operate.

Most importantly, she/he needs to live and breathe the Sephora Culture DNA and Employee Value Proposition (EVP) with a passion for people and making a difference. She/he needs to have excellent authentic communication and influencing skills and be energized by working in a fast-paced dynamic environment.