Education Counsellor - UK & Ireland

About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Role Purpose
The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions in UAE. By promoting IDP products and services directly to students, the Education Counsellor is responsible for supporting the achievement of office/country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service.

Key Accountabilities

1. Key Responsibilities:
2. Student Counselling
3. Delivering Results
4. Business Development
5. Customer Service
6. Client Relationships
7. Team Work
8. Communication

Detailed Responsibilities

• Counsel prospective students to identify appropriate study options including suitable courses and institutions.
• Schedule and conduct phone discussions and office meetings to accurately convey course/program information whilst ensuring that each student's needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.
• Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
• Support the student through the admissions, visa, and pre-departure processes.
• Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
• Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.
• Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.
• Identify opportunities to generate leads and effectively leverage these opportunities.
• Use CRM system to support the end-to-end counselling process including the capture and follow-up of all leads and opportunities to close sales.
• Identify new business opportunities in consultation with the BUM.
• Maintain regular contact and activities with key accounts (schools, scholarship bodies).
• Act with the highest level of accountability with students, clients, and colleagues.
• Respond to face-to-face enquiries and enquiries via phone and email in a timely manner, with accurate and relevant information.
• Process and submit applications to institutions, obtain offers and facilitate enrolments in a timely manner.

Required Experience

• Educated to bachelor's degree level or equivalent.
• Fluent in English.
• Experience of working in a sales-driven environment with a strong focus on achieving individual and team-based targets.
• Knowledge of education institutions, admission processes, immigration requirements and their international operations.
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues, etc.).
• Excellent planning and organising skills with the ability to manage multiple competing priorities.
• Customer focused, with a passion for providing outstanding service.
• Highly effective relationship building and relationship management skills.
• Effective team worker, supporting colleagues and contributing positively to overall team's success.
• Ability to proactively identify, analyse and solve problems effectively.
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
• Strong IT skills including Microsoft Office suite and CRM systems.
• Experience of working with a CRM system.
• Experience of education counselling.
• Work and/or study experience in a relevant destination country.