Learning Development Manager

Training

• Conduct Training needs analysis for the hotel
• Act as an ambassador of training for the whole hotel by sharing and spreading a culture of learning and innovation
• Assess and improve the hotel's overall vibe and energy and find ways to enhance it further
• Lead the creation, implementation, and facilitation of a Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan
• Initiate, coordinate, execute, and follow up on all training activities within the hotel
• Ensure coordination and delivery of training programs of all internal providers
• Champion company-provided online and e-learning tools and portals ensuring approval processes are in place and executed as well as registrations and completions are monitored and tracked
• Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance, and support of junior, mid-level, and senior leaders
• Provide support and development of Departmental Trainers as required
• Design and implement effective processes and tools for learning evaluation and reporting
• Actively initiate relationships and partnerships with industry associations, external training companies, and academic councils related to the hospitality industry
• Negotiate, oversee, and follow up on learning facilitated by external providers
• Update training information in employee HR System; maintain accurate records of activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Prepare monthly forecasts of training-related expenses
• Participate in regional meetings/workshops and ensure such activities are rolled out as required in the hotel
• Develop and manage a central internal resource library of videos, books, and magazines that can be utilized by all colleagues
• Develop and conduct trainings to build a base of internal quality assessors
• Facilitate organizational committees for quality improvement
• Coaching and mentoring of high-potential colleagues as guided by DoT&C
• Developing and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style
• Active involvement and follow-up of Leading Quality Assurance Action and Forbes Plans
• Monitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning)
• Prepare reports and metrics on training activities and outcomes
• Promote a culture of learning and continuous improvement across all departments

PERSONAL ATTRIBUTES

• Solid communication skills both written & verbal
• A confident & dynamic public speaker able to communicate and interact effectively with all levels of an organization
• Enthusiastic and positive personality; effective leader and team player possessing a high degree of professionalism and sound human resources management capabilities
• Strong organizational skills; works well on their own and able to set and meet deadlines with quality results

Qualifications :

• Degree in Hotel/Human Resources Management or its equivalent
• Certificate or Diploma in L&D practice
• Working knowledge of Excel, MS Word, PowerPoint & Publisher

EXPERIENCE

• Minimum 3-5 years experience in the Hospitality Industry with a minimum of two years in a Leadership role
• Human Resources experience a definite asset
• Interaction Management, MBTI, FranklinCovey facilitator an asset

Remote Work : No

Employment Type : Full-time