Customer Service Representative-Temporary

As a Customer Service Representative, you will be the first point of contact for customers seeking assistance with their questions, concerns, or requests. You will be responsible for providing excellent service by answering inquiries, resolving problems, and maintaining a positive relationship between the company and its customers.

Key Responsibilities:

1. Customer acquisition activities:
   · Handles initial inquiries (direct & indirect).
   · Supports and tracks local marketing activities and promotional events.
   · Conducts sales activities through enrollment.
   · Forms and manages groups.
   · Follows up on unconverted inquiries and inactive customers.
2. Customer retention activities:
   · Maintains positive customer relations and ensures customer satisfaction.
   · Conducts customer orientations.
   · Ensures optimal Language Center appearance.
   · Encourages customer re-enrollments.
   · Schedules lessons for customers and instructors.
   · Schedules and conducts student consultations and counseling.
3. Operations:
   · Enters and manages customer information in LCMS.
   · Prepares invoices, collects customer payments and handles other accounting activities.
   · Prepares payroll.
   · Prepares reports and required documents.
   · Manages material inventory.
   · Maintains correspondence with customers.
4. Additional responsibilities:
   · Handles filing.
   · Orders various supplies.
   · Offers customers food and beverages (for specific situations).
   · Develops local marketing activities.

Requirements:

1. Customer service-oriented attitude.
2. College degree or equivalent related experience.
3. Native fluency in English (Arabic is an advantage).
4. Professional appearance.
5. Effective verbal and written communication and organizational skills.
6. Meets local and national legal requirements for employment.
7. Proficient in Microsoft Office (Word, Excel, PowerPoint).
8. Sales experience/aptitude is desirable.