Institutional Account Management Lead, EMEA | Dubai, UAE

Institutional Account Management Lead, EMEA

OKX Dubai, United Arab Emirates

Posted 24 hours ago Permanent Competitive

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity
We are seeking a Senior Account Manager (Team Lead) to join our team. The ideal candidate will have a solid understanding of financial markets alongside industry-specific knowledge. In addition, proficiency in both English and/or one additional language to liaise with external stakeholders and clients in the EMEA region.

The primary responsibilities of this role include engaging with institutional clients and providing exceptional customer-centric services to clients, driving revenue through creative problem solving and collaborating cross-functionally to deliver solutions in a timely manner. Alongside a strong grasp of low-latency trading, an understanding of the jurisdictional nuances of onshore/offshore markets as well as prior managerial experience are highly desirable for this position.

What You'll Be Doing

• Spearhead a regional team of highly experienced and motivated professionals, driving the team to deliver solutions that align with client requirements.
• Prioritise and structure high-level deliverables by breaking them down into actionable, manageable tasks.
• Work closely with peers to support clients, leveraging your financial markets and technical expertise to proactively anticipate and recommend solutions.
• Proactively drive regional revenue by continually analysing and assessing client needs.
• Handle a high volume of client enquiries, serving as the primary point of contact.
• Provide exceptional support to clients by ensuring timely responses and delivering accurate information.
• Work collaboratively across departments to troubleshoot client issues.
• Provide rotational weekend and holiday coverage as needed.

What We Look For In You

• Product Knowledge Expertise: Robust product knowledge of OKX's product suite.
• Proactivity and Cross-Departmental Collaboration: Proactively propose solutions to anticipate client needs.
• Mentoring and Leadership: Exceptional leadership skills to inspire and motivate the team.
• Hunger for Success: Strong drive for success while upholding the highest ethical standards.
• Relentless Attitude and Critical Thinking: Ability to understand and resolve issues effectively.
• Customer-Centric Mindset: Commitment to providing unparalleled support to clients.
• Problem-Solving Attitude: Thrive in resolving customer issues promptly and efficiently.
• Able to work on a shift basis, including weekends at times.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants.