HR Business Lead

Our client is the GCC's first within their area of business, focused mainly within financial services.

You will be responsible for overseeing the end-to-end operations excellent processes and ensuring they are running smoothly and in compliance with the client’s policies and procedures. You will manage a team of HR Business Partners in the contact centre and ensure high delivery within the SLA target.

Key accountabilities of the role will include:

1. High quality team performance
2. Ensuring rules and regulations are up to date
3. Ensuring that policies and procedures are accurate and aligned with goals and strategies
4. Ensuring cost-effective plans are in place alongside budgeting for salaries and headcounts

The successful candidate should be proficient in HR practices and hold a bachelor's degree in a relevant field alongside a CIPD qualification. You should have at least five years of proven experience working within an HR position, alongside previous contact centre experience.