Customer Services Assistant

We are seeking a highly organized and proactive Customer Service Assistant to join our team in the Middle East. The ideal candidate will be responsible for ensuring efficient logistics operations and delivering exceptional customer service, coordinating between internal & external authorities, and ensuring accurate documentation.

What We Ask

Education:

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience:

• Minimum of 3 years of experience in logistics, supply chain, or customer service roles, preferably within the Middle East region.

Skills:

• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.
• Communication Skills: Strong verbal and written communication in English to interact with customers, suppliers, and team members.
• Problem-Solving Abilities: Quick thinking and resourcefulness to resolve issues that arise in logistics and customer service.
• Technical Proficiency: Familiarity with SAP, CRM systems, and MS office applications.
• Attention to Detail: Precision in handling orders, shipments, and customer inquiries to avoid errors.
• Customer Service Orientation: A friendly and professional demeanor to ensure customer satisfaction and build positive relationships.
• Time Management: Efficiently managing time to meet deadlines and handle urgent requests.
• Adaptability: Flexibility to adjust to changing situations and handle unexpected challenges.

What We Offer

At FrieslandCampina, you will immerse yourself in a unique, globally connected culture, where collaboration with colleagues across all our businesses is part of daily life. Alongside a competitive salary and comprehensive benefits package, we are dedicated to your ongoing development, offering abundant opportunities for hands-on learning. Our informal, friendly environment fosters teamwork with passionate professionals who share your drive for excellence. At FrieslandCampina, we empower you with the autonomy and confidence to make a meaningful impact helping to nourish the world while advancing your career.

Vacancy Description

• Invoicing and Documentation: Ensure timely and accurate invoicing and documentation to maintain optimal service levels for customers. This includes and is not limited to attestation of invoices / Certificate of origin by Chamber of commerce, MOFA, and Consulates.
• Coordination with Authorities: Navigate and manage documentation requirements with external authorities, ensuring compliance and accuracy.
• Order Processing: Handle order processing, from receipt to delivery, ensuring all customer requirements are met.
• Customer Support: Provide prompt and professional customer support, addressing inquiries, resolving issues/complaints, and maintaining positive relationships.
• Effective collaboration with internal teams such as sales, logistics, supply points, and planning to ensure customer expectations are met and exceeded.
• Logistics Coordination: Coordinate shipments, track deliveries, and manage logistics partners to ensure timely and cost-effective transportation.
• Data Management: Maintain accurate records of shipments, inventory, and customer interactions in the relevant systems.
• Continuous Improvement: Identify areas for process improvement and implement solutions to enhance efficiency and customer satisfaction.

Staying true to who you really are is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you are not sure if you are the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with, and the people to whom we bring happiness, FrieslandCampina means something more. For them, it is not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina, we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

This position reports to the Customer Service Manager and is based in Dubai.