Manager CRM

Role within Regional Marketing across 8 markets

• Responsible for delivery of all ad-hoc and automated campaigns through Braze with required quality.

• Responsible for managing request intake process to improve efficiency and adherence to SLAs.

• Responsible for campaign Quality Assurance process and tracking of errors.

• Iterate ways of working and intake process based on learnings.

• Responsible for managing workload distribution between team members.

• Acts as a coach and mentor for junior team members to upskill them and train them on Campaign Ops best practices.

• Identify new innovations and new mechanics to launch more engaging campaigns through Braze.

• Provide subject matter expertise to launch complex campaigns on Braze.

• Work with Regional and Local stakeholders to understand and deliver on complex and critical campaign requirements.

• Identify and implement opportunities to automate recurrent campaigns.

• Work with Central Retention Solutions team to implement new enhancements to campaign operations (i.e. dynamic content, efficiency gains).

What you need to be successful

• People management experience.

• Subject matter expertise and deep experience using Braze.

• Experience working with Agile models for delivery.

• At least 7 years of experience.

• Strong stakeholder management to set expectations and pushback requests from markets.

• Experience in fast-paced Digital/Start Up environment delivering high volume of campaigns.