Retail Services Specialist- Onboard Retail Operations and Excellence

Retail Services Specialist- Onboard Retail Operations and Excellence

We have a fantastic opportunity for a Retail Services Specialist- Onboard Retail Operations and Excellence to support and assist Retail Manager in planning, organising, and controlling the operational aspects of Emirates Inflight Retail & HQ Retail Services which are complete multi-dimensional business units in which the results are measured in terms of profit and loss. This role is dedicated to driving excellence in onboard retail operations. The ideal candidate will focus on operational efficiency, implementing best practices, and ensuring a seamless customer experience across Emirates retail offerings.

In this role,

Generic responsibilities would include:

• Assist Retail Manager in set up and operational aspects of all sales channels such as new outlets, shops, pre order, POS equipment, internet and intranet retailing and potentially mail-order deliveries to enable Retail Services to maximise potential revenue return.
• Research new products and analyse product categories for improved revenue through various sales channels. To be responsible for the initial contact with local suppliers and short listing of product for presentation to Manager, liaising with P&L, and ensuring suppliers terms and conditions meet EK needs.
• Oversee stock movements from suppliers, ensuring accurate quantities and specifications are delivered on time. Liaising with suppliers, Emirates, and bonded warehouses to maintain continuous product availability for customers. Collaborate with Supply Chain Analyst, Retail Manager, and P&L teams to forecast and adjust stock levels, optimizing inventory and ensuring adequate storage capacity.
• Monitor competitor Retail product and where necessary provide inputs to sales strategy to enable us to enhance and develop Emirates offering to ensure that Emirates product remains competitive and a leader in the field of Inflight Retail sales and Shops Sales.
• Monitor, evaluate and report product defects or brochure quality with a view to identifying poor quality trends, and accurately determining the cause of potential problems. Where the cause is external such as quality of manufacturing, incorrect box sizes, poor printing, inaccurate documentation or manuals, luck of consistency etc. The jobholder will take appropriate action with supplier to remedy problem and avert future reoccurrences.
• Understand and apply the Service Delivery Quality Policy Statement enthusiastically to fully satisfy our customers first time every time. Actively seek and obtain customer feedback and manage customer complaints.
• Lead and coach team members to promote a high-performance culture, team collaboration, and ongoing upskilling and development. Conduct regular performance management reviews to meet objectives and development plans that are set out and provide regular feedback.

Core Responsibilities in the Onboard Retail Operations and Excellence role would include :

• Responsible for selling advertising spaces within the EmiratesRED magazine. Saleable spaces include full-page advertisements, covers, and other designated sections. The specialist's objective will be to secure advertising rates as close to the established rate card as possible to maximize revenue for EmiratesRED magazine and help offset printing costs.
• Oversee the reconciliation by EKFC of saleable stock with the Supply Chain, including POS devices and promotional items in bar carts. Manage and minimize retail item losses, adjust the master bar cart for optimal space, and collaborate with the Retail Manager to enhance route-specific packing lists to maximize sales based on analytics insights.
• Recommends procedural improvements wherever possible, with the aim of reducing manpower requirements, increasing accuracy of function, or reducing procurement costs.
• Managing logistics and operation of handheld computers, credit card terminals, and vendor systems, while enhancing efficiency. Supports Business Finance and Retail Manager with activities related to vendor onboarding, invoicing, GL reporting, and payments.
• Overseeing the production of the Inflight Retail Brochure, which includes coordinating with suppliers for product packing samples and media collateral. The individual will collaborate with the publisher on pagination and design to ensure adherence to corporate style guidelines specific to the brochure. Additionally, they will source any necessary supporting materials or promotional offers from external suppliers to meet the production timeline for the timely publication of the brochure.

Qualifications & Experience

To be considered for this role, you must meet the below requirements:

• A completed Degree or Honours (12+3 or equivalent)
• 8+ years In-Flight Service or In-flight Administration experience
• Working experience within a Customer Service industry in Sales and Marketing or Finance role
• Knowledge of Duty Free sales in the transport industry
• Advanced knowledge of PC skills, MS Office software and Databases
• Ability to lead a team, inspiring confidence and facilitating development
• Data Analytic skills, creating reports and analysing data.
• Excellent communication skills both in written and spoken English and interpersonal skills
• Experience in creating communication art work with a creative mindset and visual merchandising

Safety Sensitive Role: No

Leadership Role: Yes

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.