Technology Specialist

Roles and Responsibilities

This role will coordinate with the respective IT support team based on products, applications, and needs. A good site IT project management and delivery skills are needed in Applications and IT Infrastructure setup.

To plan, consolidate, track, update, and escalate IT tasks as needed by the project team in coordination with IT and business stakeholders. Liaise with key stakeholders, provide necessary information as sought from time to time, and provide periodic updates.

The employee is responsible for driving the building of IT infrastructure of McDermott and supporting its client IT team in setup, system maintenance, and end-user support. The position requires strong knowledge and working experience in IT project management, good knowledge of network topologies, server & storage, end-user application support, PC support expertise, and excellent customer service skills.

Key Tasks and Responsibilities:

• Be the key point of contact between business users and IT support for IT needs of the EPCI project (End user PC, Application, Network, and Infra support).
• Perform the IT project lead role for Qatar-based EPCI projects.
• Plan, track, and drive Infrastructure build-up as per Client requirements in collaboration with the respective IT teams.
• Work closely with IT teams like Cybersecurity, SharePoint, Network, Desktop Support, etc.
• Understand the application's landscape, technologies, and IT tools related to applications.
• Commissioning of the network, server, and storage architecture; and operational roll-out.
• Liaise with key personnel from the Business/User community and IT lead and global teams (connecting with multiple stakeholders) and liaise with teams in multiple time zones.
• Engineering software installation and support experience.
• Basic understanding and experience in driving projects related to
  • Voice/Desk phone/Mobile phone issue, configuration, maintenance, and tracking.
  • Terminal/Citrix server/FTP/SharePoint access and support.
  • Internet connectivity and secure browsing support.
  • Interfaces with hardware, software, and facility vendors to ensure the timely and quality delivery of preventive and reactive maintenance.
• Escalates complex issues to the system administrators and to Project IT Manager.
• Help the Asset Management team to track all end-user computing equipment from receipt through disposal.

Desired Candidate Profile

• University Degree or Equivalent.
• A minimum of 8 years’ experience in a large IT environment.
• Prior experience in providing IT support across a Microsoft operating environment, supporting desktop and server hardware, as well as Microsoft Office Suite and various other applications.
• Applies broad knowledge of IT operations principles, business drivers, and related areas to impact results. Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, Infrastructure Projects).
• Broad technical knowledge of end-user technologies (Network Infrastructure, Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber).
• Experience supporting through helpdesk or support team, working closely with IT Network, Infrastructure, etc.
• Experience in Software development lifecycle and deployment of IT solutions is required.
• Must be self-motivated, flexible, and highly resourceful to reach acceptable solutions at the Enterprise tier.
• Must possess strong verbal & written communication skills, with demonstrated experience around effectively speaking to all levels of the organization.
• Experience of working in a global cross-functional matrix team environment across multiple time zones and multiple organizations is highly desirable.
• Must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users.
• Expected to be available for off-hours support when necessary, such as participating in 24/7 support rotations or planned moves, adds, and changes as needed in any critical operation.
• Expected to work collaboratively with McDermott and Client IT service delivery team.
• Expected to collaborate with peers to develop best practices and foster continuous improvement of IT service & support.
• Adherence to IT policies and processes to ensure consistent quality of service.
• Problem Solving: Ability to solve highly complex, non-routine problems and coordinate troubleshooting efforts from various teams into a cohesive solution. Enhanced root-cause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes, and demonstrate a cross-functional approach to problem resolution. This includes executing complex Network Infrastructure projects as well as Desktop Support issues.
• Very good in Microsoft Applications- Excel, PowerPoint, Word, etc. Good analytical, reasoning, and communication skills.
• Exposure to site IT PM activities (connecting with multiple stakeholders/ IT team and IT management).
• Experience in production support, Service Desk Ticket handling, escalation management, and resolution process.
• Strong business acumen & successful track record in aligning diverse groups and opinions.
• Strong background in IT solutions and implementation.
• Interpersonal Skills: Build relationships with key functional stakeholders in the business and communicate appropriately with them. Ability to develop end-user communications and ongoing technology training material is required.