Desktop support specialist

Experience Requirements

• Experience within complex environments defined by high availability, high transaction rate, and geographical complexity.
• 4+ years in IT Operations within an organization of more than 4000 users with at least 3 years of experience in banking.

Technical/Functional Skills

• Expertise in End user technologies.
• Strong understanding of the technical aspects of mobile devices.
• Familiar with data transfers from iOS to Android and vice versa.
• Strong understanding of Avaya and Polycom functionalities.
• Familiar with the latest EUS devices/platforms in the market.
• Ability to troubleshoot complex hardware and software issues.
• Ability to influence, coach/mentor, and listen to team members and peers if applicable.
• Experience in coordinating, facilitating, and influencing management.
• Experience in contributing to and executing ITIL maturity uplift plans or roadmaps.