Relationship Manager- Employee Banking

Responsibilities:

• Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development
• Work independently on customers' needs
• Identify and develop resources relevant to business development and sales goals
• Liaise with the concerned team to ensure top-level client experience in all cases of client interactions from follow-up to delivery
• Attract and retain clients by developing highly creative outreach strategies along with the marketing department in the organization
• Work in line with the operational procedures of the organization towards its revenue generation and sales growth goals
• Work collaboratively with Marketing to develop creative outreach strategies to attract and retain clients
• Continuously review the current processes to find better ways of working
• Manage CIB relationships and direct the fulfillment team to execute business in the EB client premises
• Grow the portfolio of Employee Banking Clients by the desired percentage
• Organize Helpdesk / Induction activities at client premises to generate business revenues by extension on Retail asset products and services.
• Lead generation and management through FAB CRM systems
• Act as the focal point for customer inquiries
• Exceed expectations by increasing standards of customer service and ensure effective complaint management (Addressing customers' concerns at your door services enhanced TAT...etc.)
• Effective management of the Bulk Account opening process for the employees of the targeted CIBG/TML customer
• Constantly design and execute strategies to increase business penetration within the region
• Liaise with the Corporate & Investment banking business banking team to provide their clients with a complete package on retail banking propositions
• Drive multi-product sales with a focused approach on increasing corporate profitability
• Monitor emerging opportunities in Market Industry and Competition and share information with the Business Intelligence team to keep plans/strategies agile and improvise in a changing landscape
• Work closely with strategic alliances within PBG sales and distribution
• Adhere to the Standard Operating Procedures, Policies, and Code of Conduct of the bank

Skills:

• Strong relationship management skills
• Ability to grow and maintain relationships with any individual irrespective of background and personality type
• Possession of a good sense of humor
• Strong written and verbal communication skills
• Strong creativity and critical thinking abilities
• Ability to work with recent technological applications relating to daily tasks
• Strong detail orientation and top-level self-organization
• Ability to perform multiple tasks simultaneously
• Willingness to put in more working hours even at odd times
• Possess reliable problem-solving ability

Qualifications:

• Bachelor's Degree; preferably a Master's Degree
• 5 years of relevant experience in the banking sector

Remote Work: No

Employment Type: Full-time