Payroll Specialist

Position Purpose:

Specialist payroll is a subject matter expert that has the key accountability for ensuring the assigned assets payroll is carried out. This includes key responsibility for all payroll activities and tasks related to payroll in a timely manner. They are also the custodians of the data and the processing of the payroll related data, creating a Centre of excellence that will allow process enhancement and an advisory of SME within the organization.

Role Description:

• Review and process all Payroll activities related to the assigned asset with zero errors.
• Ensure payroll is running effectively and timely.
• Deliver services in conformance with the HR matrix that needs to be delivered for the clients.
• Provide professional customer service via delivery of work and communication both internal and external. Work closely with account manager to resolve any anticipated or outstanding issues.
• Deliver services as per the end-to-end documented payroll process. Support Team Lead in putting together process flows for new onboarding of new assets.
• Identify potential key areas for future service offerings. Recognize opportunities for continuous improvement and innovation in line with service catalogue and customer service proposition.
• Ensure the agreed payroll activities are planned at the beginning of the year with all stakeholders involved in the payroll process.
• Manage all incoming inquiries via all methods of communication that may exist within the organization. Deliver clear and concise communication in a timely manner.
• Develop and mature approach to escalation of matters that need immediate attention of the team lead or account manager. Determine root cause of issues and communicate appropriately to internal and external customers. Document root cause analysis for all escalated issues and communicate corrective action to customers. Ensure all issues are successfully closed out.
• Operate as per best practices related to payroll and HRIS system.
• Able to operate all aspects of the Oracle HR payroll module.
• Comply with applicable HSE policies and procedures.
• Ensure that the job under the area of responsibility is carried out safely.
• Authorized to take appropriate actions to keep the work environment safe.

JOB SPECIFIC KNOWLEDGE & SKILLS:

1. Excellent written and spoken communication skills.
2. Excellent understanding of the payroll process deliverables.
3. Thorough understanding of the Oracle system.
4. Detail-focused.
5. Planning & setting business development goals for self and unit.
6. Proactive identification of customer needs & challenges to provide options and resolution.
7. Maintain current market knowledge with regard to software and helpdesk tools and utilize it to support decision making.

QUALIFICATIONS AND RELEVANT ROLES/EXPERIENCE:

• Bachelor’s degree in HR Management. MBA or equivalent post-graduate qualification from an internationally recognized business school.
• 4 – 7 years’ experience with at least 3 years in a similar role.
• Strong knowledge of end-to-end human resources policies and processes.
• Strong knowledge of human resource information systems and technology solutions.
• Strong knowledge of business intelligence and analytics.