Guest Relations Agent EU Language

• Consistently offer professional, friendly, and engaging service.
• Handle guest concerns and react quickly, logging and notifying proper departments.
• Be part of the Guest Services team while ensuring all service standards are followed.
• Attend regularly scheduled departmental meetings.
• Balance operational, administrative, and colleague needs.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Other duties as assigned.

Qualifications:

• Passion for guest service.
• Excellent written and verbal communication, interpersonal, and leadership skills.
• Highly organized, results-oriented, with the ability to be flexible and work well under pressure.
• Fluency in English and at least one additional EU language.
• Must have the ability to handle a multitude of tasks and guest requests.
• Knowledge of Opera or Opera Cloud Property Management System is an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a hotel loyalty program is an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information:

Visa Requirements: Please note that you must be eligible to live and work in Dubai.

Why work for Accor:
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Remote Work: No

Employment Type: Full-time