Responsible for liaising with all levels of customers regarding their queries on product quotes, orders, order status, dispatch details, and other requests.
Responsible for providing customers with complete and accurate product specifications. Liaise with workshop/store regarding the availability of stock, specifications, quotations, delivery schedules, etc.
Responsible for checking specifications and quotes prior to order placement.
Provide internal assistance when needed with Accounts Receivables in the collection of outstanding invoices.
Responsible for preparing sales order reports; providing guidelines and training for improving customer service.
Develop and maintain an effective marketing and public relations strategy to promote the products/services of the company.
Build long-term relationships with key stakeholders and gain industry knowledge through communication and research.
Arrange and participate in meetings with clients; ensure client requests are responded to on time with accuracy.
Coordinate with production to support and ensure completion of jobs on time.