Program Manager Events, Deals and Events

- 5+ years of program or project management experience
- 5+ years of working cross-functionally with tech and non-tech teams experience
- 5+ years of driving end-to-end delivery and communicating results to senior leadership experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements.

About the Role
We are looking for a strong Program Manager with the vision and operational capability to build and deliver high fidelity events in the Middle East and North Africa (MENA) region. This role will excite you if you are looking to transform the way MENA buys and sells and eventually change millions of lives. You will work closely with key stakeholders to plan and execute high-quality events that drive customer acquisition and engagement goals.

Key Job Responsibilities

1. This role involves executing high-quality events while driving process improvements and efficiency gains across operational teams.
2. The Program Manager follows the "Plan Execute Manage Monitor" framework:
   1. Plan: Conceptualize and align on event constructs, set goals with key stakeholders (e.g., category, marketing, finance, operations), and finalize the event playbook.
   2. Execute: Ensure teams adhere to the playbook, manage deviations, track milestones, and co-own automation of daily event reports and dashboards.
   3. Manage: Resolve issues, address conflicts, and support experimentation plans.
   4. Monitor: Lead event-related meetings, address action items from standups, and escalate red flags or deviations in event metrics.
3. The role requires extensive collaboration with cross-functional teams, including Senior Leadership, Marketing, Category, Deals, Finance, Operations, Customer Service, Prime, Tech, and Program teams.

Desired Candidate Profile

1. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
2. Experience building processes, project management, and schedules.

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