Distribution Manager

Roles and Responsibilities

• Build and manage database information for CRS, GDS, PMS and OTAs.
• Manage and monitor rate parity across all channels through the Distribution Intelligence Tool and work closely with Sales to ensure a channel-agnostic approach and enforce parity.
• Manage the implementation of OTAs, tour operators & DMCs on various distribution platforms.
• Adhere to agreed timelines and deliver within.
• Develop distribution system standards and procedures, e.g. rate code and room type setup, rate loading form, etc.
• System setup and maintenance for ancillaries related systems.
• Identify best opportunities and technical ways for reservations direct delivery into PMS / CRS for Tour Operators / DMCs, third-party websites, and external guests and drive implementation.
• Maintain high standards of data quality through system maintenance and audits.
• Keep partner implementation tracking sheet up to date with all related accurate information.
• Maintain close relationships and collaboration with third-party partners, developing revenue strategies.
• Manage OTAs content and strategy implementation based on reporting insights.
• Train sales and front office teams to understand revenue management principles and the roles they play.
• Keep training material up to date and provide a training platform to an enlarged audience.
• Provide guidance and support to hotel colleagues on revenue management processes and procedures.
• Conduct training sessions to enhance revenue awareness and understanding across the organization.
• Manage Distribution Channels daily operations, set targets and timelines for implementation tasks as well as troubleshooting and hotel assistance. Control work evolution and assess change in planning.
• Manage Distribution Systems to anticipate business at risk and act accordingly.
• Optimize distribution channels and maintain rate parity across channels.
• Utilize Business Analytics for comprehensive reporting and decision-making.
• Foster a collaborative and high-performance revenue culture across related areas.
• Stay abreast of industry and local market trends.

Desired Candidate Profile

Experience and Qualifications:

• At least 2 years of experience in a managerial position.
• Solid knowledge of Central Reservation Systems, Interfaces, onward distribution platforms, and OTA extranets.
• Experience with SynXis and OPERA Cloud is a plus.
• Skilled in analysis, problem solving, and decision making.
• Above average Excel knowledge; extremely comfortable compiling and manipulating data.
• Business Analytics experience is a plus.
• Must be a fast learner and able to work under pressure.
• Must work independently.
• Time management and attention to detail.
• Good communication skills to collaborate with colleagues in Sales, Marketing, Communication & Revenue Management as well as the Front Desk team.