IT Help Desk – Arabic Speaking

SALARY: AED 8000

A well-known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two years of experience with a valid UAE Driving license.

TITLE: IT Help Desk

SUMMARY OF FUNCTIONS:

Responsible for the monitoring, troubleshooting, repair, installation, and upgrade of Servers, Computer desktops, Notebooks, workstations, printers, peripherals as well as associated operating systems and application software.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Works closely and receives direct instructions from the IT Manager.
2. Installs, configures, monitors and maintains computer systems, software applications, operating systems and network devices.
3. Troubleshoots and repairs software, computer systems and network problems.
4. Manages user access to the network.
5. Provides direct technical support to users including procedural documentation.
6. Tests and evaluates new technology and demonstrates it to supervisors.
7. Uses the helpdesk ticketing system to keep track of assigned tasks, asset management, and HW/SW licenses.
8. Participates in team meetings, sharing knowledge, information and ideas with team members.

QUALIFICATIONS:

1. Graduate of a Bachelor’s Degree in Information Technology, Computer Science or equivalent.
2. IT Standard Industry Certification is an advantage.
3. Minimum 2 years of experience in the same position.
4. Valid driver’s license for travel to client sites.

REQUIRED SKILLS:

1. Technical ability to support primarily Windows based server and workstation platforms.
2. Previous customer service related experience.
3. Excellent interpersonal and communication skills.
4. Excellent technical and organizational skills.
5. Ability to work cooperatively and independently.
6. Willingness to work the required hours to complete the responsibilities assigned.

ORGANIZATIONAL RELATIONSHIPS:

Directly reports to IT Manager.

About The Company:

Parker Consult is the fastest growing Management Consultancy in the Middle East. We provide world-class services such as Executive Search and Selection, Consultancy and Training through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region, combined with quality consultants and excellent infrastructure, has enabled us to build a strong portfolio of clients which include MNC's and local firms.