Global Facilities Manager

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Since our founding in 1982, we have grown to become a world leader in comprehensive transport and delivery solutions for businesses and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

Location: Dubai, AE

Global Facilities Manager

Purpose of the Job

The Global Facilities Manager is responsible for managing the facilities and company properties including related projects, internally as well as externally through implementing strategies that align with the organization’s objectives. This includes managing a team of senior facilities managers, facilities managers, and FM representatives while maintaining relationships with internal and external stakeholders. He/She is responsible for ensuring the implementation of outlined FM policy and driving operational efficiencies within the network to help drive business initiatives.

Job Description

Typical duties include, but are not limited to:

1. Manage long-term strategic projects related to the development of the FM department in GCC, MENAT, India, and South Africa.
2. Facilities system upgrades where required within the network. All upgrades should be vetted and approved.
3. Manage Facilities related corporate risk profile and facilitate communication with the executive committee.
4. Responsible for reporting on risk-based facilities indexing to Chief Risk and Compliance and Board Audit committee.
5. Perform systematic research and analysis for annual planning, risk mitigation exercises, and strategic facilities management.
6. Planning and execution of integrated facilities management for the portfolio of 65+ facilities.
7. Ensure multi-regional contracts implementation and management for all Facilities.
8. Develop and execute standardized processes and streamline operations, facilities standards, and benchmarks.
9. Manage global network of 65+ facilities and implement outlined Facilities standards and procedures across Aramex facilities.
10. Manage and coach all facilities teams with direct and functional reporting.
11. Develop and maintain Facilities Management operations manual and related processes for preventive, corrective, predictive maintenance programs including vendor management and work quality assessment guidelines.
12. Provide strategic oversight throughout the value engineering life cycle for design and build, built to suit, leasing facilities, and corporate real estate dealings.
13. Define processes and take full responsibility for final sign off on handover of new built projects, BTS, and leaseholds.
14. Manage infrastructure projects for GDP (Pharma) strategy.
15. Manage Energy related projects for IOT-SAAS platforms, and place predictive maintenance initiatives for all systems.
16. Create yearly facility management master plan for operational facilities and corporate office buildings.
17. Set and direct required facilities budgeting for corporate and station levels.
18. Direct teams on making budgetary analysis on an annual basis.
19. Direct and manage strategic implementation of corporate FM projects by ensuring Project Plan, Site meetings, SOW, Specifications, etc. are properly governed.
20. Perform annual Audits to identify enhancement and renovation projects and provide facility audit reports.
21. Support business continuity by proactive planning for and contributing to BCP implementation. Set strategic plans for critical systems to help drive awareness.
22. Drive data analytics and implement digitization to promote predictive maintenance.
23. Lead the implementation, training, and management of FM software systems.
24. Establish and manage communication plans with teams.
25. Responsible for implementation of ISO 41001:2018 between 2023-2025 for all major facilities across the network.

Related Procedures:

All Facilities Management processes and procedures, Facilities operations manual, Related HSSE processes, Procurement protocols, Aramex FM policy.

Job Responsibilities - Experience and Education

1. BSc in engineering
2. MBA or MSC in engineering
3. IFMA certification is required.
4. Minimum 10-12 years FM experience or Project Management Experience for a large network of infrastructures.
5. Minimum of 5 years working knowledge of procurement and negotiation and management of external contracts.
6. Minimum of 10-12 years’ experience managing a facilities/office services department.
7. Proper understanding of ISO 41001:2018 framework, possibly certification is a plus.
8. Minimum 3 years’ experience in facilities management for Pharmaceutical, chemical logistics.
9. Proficiency in MS Office.
10. English Proficiency - proficient.

Skills:

1. Communication Skills
2. Strong technical knowledge
3. Strong project management skills
4. Interpersonal skills
5. Analytical Skills
6. Interpersonal Abilities
7. Planning/Organizing
8. Problem-Solving
9. Multicultural Sensitivity/Awareness
10. Approachable individual with a professional manner
11. Methodical in approach to tasks
12. Self-motivated
13. An effective time manager with the ability to multi-task
14. Strong business operational focus
15. Strong in building relationships and able to communicate at all levels
16. Team player, and able to work on own initiative