Credit Operations Team Leader, Personal Banking Credit

Credit Operations Team Leader, Personal Banking Credit

• Authorize customer requests while ensuring the delivery of high-quality service to both internal and external customers.
• Adhere to Turnaround Time (TAT), Service Level Agreements (SLA), and follow both internal Operating Procedures and external guidelines set by the Central Bank.

Key Responsibilities

• Check and authorize all operational tasks as per desk duties and operating procedures.
• Ensure all activities are completed within specified timescales and with high accuracy.
• Generate daily exception reports, verify details, take appropriate actions, and dispatch within the scheduled time.
• Process Auto, Personal, Mortgage Loans/Finance (National, Expat), and Credit Cards.
• Arrange, check, authorize entries, verify data input, and disburse as per operating procedures and guidelines.
• Ensure all work items in respective queues are updated in the IBPS platform.
• Ensure all disbursed files are handed over to Custodians daily.
• Authorize loan processing, insurance, valuation, and other fees as per the S&P guide.
• Perform testing of system changes in respective areas and provide feedback on test results.
• Ensure all documentation and applications comply with Sharia requirements for Islamic finances.

Skills

What You Should Have

• Must be detail oriented.
• Must be proficient at time management.
• Ability to analyze data.
• A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility.

What We Are Looking For

• Must have completed Graduation preferably in Finance/Business Administration.
• Minimum 3 years’ experience in a supervisory role within the Banking sector, preferably in Operations.