Operations Manager, MENA (Arabic Speaker)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll be Doing

• Monitor operational KPIs and regularly report on key metrics to management.
• Prepare monthly regulatory reports.
• Work closely with customer support and content teams to continuously improve our support services.
• Identify and manage initiatives to improve operational processes. Collaborate with key stakeholders across business units to drive operational excellence and enhance service quality.
• Lead a team of operations associates, providing guidance, mentoring, and support to achieve targets.

What We Look For In You

• 5+ years operational, customer support, or compliance experience, ideally in a crypto or fintech company.
• Experience in creating operational systems and processes.
• Ability to analyze large sets of data.
• Strong written and verbal communication skills.
• Fluency in English and Arabic.

Perks & Benefits

• Competitive total compensation package.
• L&D programs and Education subsidy for employees' growth and development.
• Various team building programs and company events.
• Comprehensive healthcare schemes for employees and dependants.
• More that we love to tell you along the process!