Customer Service Officer - Motor

Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Attends calls to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients.

Keeps customer transactions and interaction records including all the complaints, inquiries, comments, and actions.

Receives customer complaints and resolves them timely to the satisfaction of the customer or provides a reasonable and acceptable explanation based on company policy. Escalate matters to the Supervisor if necessary.

Responds to customer requirements in the appropriate timescales, in order to meet customer expectations.