Team Leader - F&B Service - Madinat Jumeirah Conference & Incentives

Team Leader - F&B Service - Madinat Jumeirah Conference & Incentives

United Arab Emirates

Job Description

MADINAT JUMEIRAH

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

Madinat Jumeirah is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting center.

About the Job:

An opportunity has arisen for a Team Leader to join Madinat Jumeirah Conference & Incentives. The main duties and responsibilities of this role include:

1. Managing the day-to-day activities of the team.
2. Motivating and guiding the team to achieve organizational/departmental goals.
3. Developing and implementing a timeline to achieve targets.
4. Leading the team by example by demonstrating compassion, honesty, and integrity.
5. Ensuring all personnel, clients, and their guests are greeted and attended to in a professional, efficient, and discreet manner, where applicable.
6. Briefing staff regarding duties before shifts start in their respective domains as applicable to your role and as per your department to ensure the team remains up to date on all directives received from management.
7. Ensuring Duty rosters are compiled and advising on changes as applicable.
8. Preparing reports and maintaining appropriate filing systems.
9. Reporting any operational problems, conflicts, incidents, or irregularities to the Supervisor and highlighting any technical glitches promptly.
10. Dealing with guests’ inquiries & complaints professionally, recording any relevant details, and notifying the supervisor.

About You:

The ideal candidate for this position will have the following experience and qualifications:

1. Up to 2 years of experience, preferably with an international hospitality company.
2. Excellent listening skills and customer orientation.
3. Adaptability and appreciation of cultural diversity.
4. Knowledge of an additional language (desired).

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.