Housekeeping Attendant

Overview

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

Job Description

The Housekeeping Room Attendant ensures that all guest and colleague areas are maintained to a high standard of cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures, and standards as laid out by the management to ensure maximum guest satisfaction.

KEY RESPONSIBILITIES

• Collect the section key against signature and room report from the housekeeping office and return them at the end of the shift.
• Clean assigned rooms thoroughly, make the necessary arrangements in guest rooms, and replenish linen and guest supplies.
• Inspect all facilities, furniture, and fixtures, and report any damage to the Supervisor for action and follow-up.
• Inform Order Taker / Floor Supervisor of any missing/broken items found in rooms.
• Attend to guests' requests and queries courteously and promptly in the course of duty.
• Special general cleaning in guest rooms as per housekeeping daily, weekly, and monthly schedule and occupancy level.
• Clean staircases, corridors, windows, and pantries on the assigned floors as and when requested.
• Clean and store all the equipment in the proper place and keep pantries well arranged.
• Pay particular attention to busy areas outside of section such as guest elevators inside and outside, and ashtrays.
• Provide turndown services as per the hotel standard when assigned for Turndown service.
• Re-stock the trolley and pantries for the next day.
• Report any maintenance issues immediately.
• Report any suspicious behavior immediately, damages, or missing items.
• Duty not limited to Rooms but also could be assigned in Public areas and Laundry.

Desired Skill & Expertise

• Minimum 2 years’ experience in a similar capacity in a 4/5* hotel.
• Good knowledge of Housekeeping Operations.
• Locally available and ready to join immediately.
• Good level of engagement with guests.
• Good organizational skills and multitasking.