Senior Role in Marina Operations

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa.

ABOUT THE ROLE

This Senior Role in Marina Operations involves overseeing various aspects of the marina's day-to-day activities and ensuring smooth operations.

ABOUT THE FUNCTION

1. Management and Leadership
   • Provide leadership and direction to the marina staff.
   • Manage and supervise department heads and other key personnel.
   • Foster a positive and productive work environment.
2. Financial Management
   • Develop and manage the marina's budget.
   • Monitor financial performance and implement cost-control measures.
   • Ensure compliance with financial regulations and reporting.
3. Facility Maintenance
   • Oversee the maintenance of marina facilities, including docks, buildings, and equipment.
   • Implement preventive maintenance programs.
   • Ensure compliance with safety and environmental regulations.
4. Customer Service
   • Implement and maintain high standards of customer service.
   • Address customer inquiries, concerns, and complaints.
   • Develop and implement customer service training programs for staff.
5. Regulatory Compliance
   • Ensure compliance with local, state, and federal regulations related to marina operations.
   • Stay informed about changes in regulations and adjust operations accordingly.
6. Security and Safety
   • Implement security measures to protect marina assets.
   • Develop and enforce safety protocols for both staff and customers.
7. Marketing and Business Development
   • Collaborate with marketing teams to promote the marina and attract new customers.
   • Identify opportunities for business growth and development.

PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST

• Community and Stakeholder Relations
• Strategic Planning
• Operational Oversight
• Budgeting and Cost Control
• Logistics and Facilities Management

TECHNICAL SKILLS & COMPETENCIES

• Excellent communication and negotiation abilities.
• Problem-Solving Skills
• Financial & Resource Management

DESIRED PROFILE (QUALIFICATIONS, EXPERIENCE & LANGUAGE PROFICIENCY)

• Bachelor's degree in business administration, hospitality management, or a related field.
• Freshwater marina experience.
• Managerial position experience of a marine/vessel operations organization, including progressively responsible management experience with both professional and operations staff.
• Strong communication and interpersonal skills to interact with employees, members, and management.

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services, and experiences.

Ownership Mindset

No detail is too small, no challenge is too big, and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge, and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.