Housekeeping Manager

Responsibilities

• Driving the guest experience through service quality.
• Develops a detailed understanding of the market and guests' needs.
• Monitor Housekeeping personnel to ensure rooms, especially those of priority members, known repeat guests, and other VIPs, receive special attention with preferences noted.
• Delivery of hotel-wide and departmental communication.
• Coaching and offering regular feedback sessions to employees.
• Implementation of departmental specific training programmes.
• Budgeting and forecasting.
• Implementation and maintenance of brand standards and standard operating procedures - IHG Way of Clean program.
• Implementation of quality assurance programmes.
• Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change.
• Recycle wherever possible.
• Manage cost and other expenses.
• Stock control.
• Hiring and recruiting in line with company guidelines.
• Utilize the Workforce Optimisation Tool (WOT) to identify areas of improvement in workforce efficiency.
• Performance Management.
• Health and Safety.
• Address and resolve guest complaints promptly to maintain a positive reputation.

What we need from you

• The ideal candidate should have a minimum of 2 years of experience in a similar role within the hospitality industry, preferably with experience managing a similar scale of 300+ luxury residence suites.
• Detailed knowledge of housekeeping within a quality brand.
• High school diploma or equivalent preferred.
• Experience with Hotel Property Management System - Opera preferred.
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory, and communication skills.
• Able to convey information and ideas clearly.
• Work well in stressful, high-pressure situations.