Good Knowledge of Merchandising, Stock Management, and Inventory processes
Good communication skills in English & Hindi
2-4 years of experience in a similar category of products/customers
Customer Service and account management skills
Basic MS Office skills
KEY DIMENSIONS AND RELATED JOB RESULTS
Sales - Focused on agency brands with the customer base in the assigned geographical area
Collections - Ensure payments are collected on time from customers
Increase Customer base - Add new customers within the assigned area
Brand management - Introduce newly launched products and ensure improved sales visibility, cost-effective display of products in customers' shop front, and participation in promotions and festivities
Merchandiser - Supervising the day-to-day function of the merchandisers
Reporting - Maintaining daily route plan and reporting on AR collection and account-related information
Setting a sales matrix for the products, ensuring that all the categories are available as per the customers' requirement and analyzing the price point of the product
Actively seeks ways to achieve or exceed sales targets
Monitor and control expenses
Interpret and act on profit and sales reports focusing on improving under-performing areas
Monitor sales performance against last year, last week, and budget on a daily and weekly basis and give feedback to manager and customers
Promote awareness of local trading patterns, the trading environment, and competitor activity
Identify internal and external commercial opportunities
Increase market share in the area and study competition regularly
Look at prospective sites and evaluate new customers
Operational Standards and Management
Execute new account openings and supervise fit-out of the customer
Ensure that promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized
Monitor inventory management systems within the area (stock availability, order management, back store management, stock consolidation, and transfer)
Ensure on-time stock count and effective stock management (right product is available at the right time across all customers)
Ensure that all customers portray the brand image in all aspects of presentation
Maintain the best standards in all showrooms as per market positioning of the brand
Initiate timely action on slow-moving and non-moving products
Furnish regular product feedback to sales manager on sales & buying inputs
Supervise the visual merchandising function to ensure that they support the brand and intended theme
Execute and monitor stores for events like sales, promotions, etc.
Customer Focus
Implement a high standard of customer focus within the area
Regularly assess customer service standards within their store
Ensure that customer satisfaction is maintained at the highest levels
Assess mystery shopping feedback and prepare action plan for improvement