Systems Engineer

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Our RUCKUS Smart Wi-Fi, ICX switching, IoT, rich AI/ML Analytics software, secure policy user/device onboarding software, and broad portfolio of network management and control all redefine what’s possible in wireless connectivity and network performance with flexibility, reliability, and affordability. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve.

This position is remote and requires 50% or more travel.

How You'll help us to connect the world?

The Systems Engineer provides customer and/or partner focused technical sales support and influencing, technical management of the account, and is the trusted advisor. The Systems Engineer works as a team, along with Territory Account Manager(s) and Partner Account to sell RUCKUS networking solutions to hospitality, real estate companies, and other multi-dwelling units customers through a network of channel partners. The position of Systems Engineer will perform consultative solutions-based discussions to all levels of decision makers and will also provide technical demos, architectural and best practice designs, proof of concept trials, training, and presentations for customers, partners, prospects, and at events. This position is located in Dubai and focuses on customers located in the Middle East and Africa.

The successful candidate will be a proficient self-starter with strong technical skills, in-depth industry knowledge, and excellent communication skills with proven experience as a customer or partner facing Systems Engineer. The preferred candidate will also possess working knowledge of the RUCKUS wireless and wired portfolio and related technologies.

Responsibilities:

1. Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings.
2. Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets.
3. Have a working knowledge of RUCKUS Networks wireless, wired, and software solutions.
4. Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions.
5. Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals.

Qualifications:

1. 10+ years of Systems engineering experience.
2. Minimum 5 years pre-sales or equivalent experience working with router, switching, and Wi-Fi technologies.
3. A professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred.
4. Strong ability to support and manage the process of troubleshooting complex problems.
5. Highly effective technical presentation skills.
6. Strong verbal and written communications skills. Excellent English is required.

You will excite us if you have:

1. A proficient understanding of pre-sales engineering, technical sales processes, and critical account management.
2. Proven experience with customers operating in the hospitality, multi-dwelling units, or real-estate industries.
3. Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers.
4. Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design.
5. Working knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus.
6. General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security.
7. Working knowledge of wi-fi design tools such as Ekahau, Hamina, etc.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens, and employees who count on them.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next… come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo.

Learn more about how we're on a quest to connect the future and build what's next.