Courier Dispatcher

IIQAFGROUP
Dubai
AED 50,000 - 200,000
Job description


Responsibilities

  • Dispatch couriers for deliveries, ensuring efficient routes and timely deliveries
  • Monitor all incoming orders and prioritize based on urgency and delivery requirements
  • Maintain accurate and up-to-date records of deliveries, including tracking numbers and proof of delivery
  • Communicate with couriers regarding any changes or updates to delivery instructions
  • Handle customer inquiries and complaints, providing excellent customer service at all times
  • Monitor courier performance and provide feedback to improve efficiency and customer satisfaction
  • Coordinate with other departments to resolve any delivery-related issues and ensure optimal service

Requirements

  • High school diploma or equivalent
  • At least 2 years of experience in a dispatching or similar role
  • Exceptional organizational and multitasking skills
  • Strong attention to detail and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Proficient computer skills, including experience with logistics software and databases
  • Ability to work under pressure and meet tight deadlines
  • Flexibility to work evenings, weekends, and holidays as required
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