Maintenance Associate

Who are we?

Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Nordstar Ventures, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs), with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across emerging markets, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses.

Mission

Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.

Core Values

• Built By Owners: We drive delightful experiences for real estate owners and our travelling guests to feel at home. All decisions are driven by an ownership mindset and a commitment to integrity, accountability, and innovation.
• 1+1=3: We are greater than the sum of our parts. We expect the best from our people and seek to bring out the best in everyone.
• Always In Service: We prioritize service as the cornerstone of our global short-term rental experience, striving to anticipate and fulfill the unique needs of each guest and real estate partner.

Role Overview

The Maintenance Associate plays a crucial role in ensuring that our properties are in top condition. This role involves performing a variety of maintenance tasks, addressing guest service requests, and collaborating with the property management team to maintain a safe, attractive, and well-functioning environment.

• Perform routine maintenance and repair tasks, including plumbing, electrical, HVAC, painting, and carpentry.
• Respond promptly to maintenance service requests and resolve issues efficiently to meet quality standards.
• Conduct regular inspections of properties and common areas to identify and address potential issues.
• Maintain accurate records of all maintenance activities and report completed tasks to the property manager.
• Ensure compliance with health and safety regulations and company policies.
• Assist in preparing units for new residents by performing necessary repairs and touch-ups.
• Collaborate with contractors and other service providers as needed.
• Maintain an inventory of maintenance supplies and request replacements as necessary.
• Provide excellent customer service and communicate effectively with residents and team members.
• Able to perform full property maintenance inspections.

Who You Are

• High school diploma or equivalent required; technical or vocational training preferred.
• 2+ years of experience in property maintenance, general repairs, or a related field.
• Strong knowledge of building systems, including electrical, plumbing, and HVAC.
• Ability to use a variety of tools and equipment effectively and safely.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to be on-call for emergency repairs as needed.
• UAE Driving license and car.

What We Offer

• Work Flexibility: Flexible working hours.
• Time Off: Generous annual leave policy to support your well-being.
• Growth & Impact: Be part of a team that’s transforming an industry, with plenty of opportunities to develop your skills and career as we scale globally.

At Silkhaus, we value diversity and are committed to creating an inclusive environment for all employees.