General Manager

The General Manager will lead a vibrant restaurant on Yas Island, overseeing daily operations and ensuring the highest standards of food service and ambiance. This role requires a strategic leader passionate about hospitality with the ability to drive revenue, inspire a team, and elevate the dining experience.

Reporting to: Owner

Key Responsibilities:

1. Operational Excellence:
   1. Oversee daily restaurant operations including dining services, kitchen, bar, and support functions.
   2. Optimize workflow and resource allocation for peak performance.
   3. Leverage technology for operational improvements such as digital ordering systems, inventory management software, or customer relationship management (CRM) tools.
   4. Ensure compliance with industry regulations and company policies.
2. Business and Financial Management:
   1. Develop and monitor budgets ensuring profitability and cost control.
   2. Develop sales and profit improvement strategies including pricing analysis and promotional activities to ensure financial targets are met or exceeded.
   3. Regularly assess operational costs (food, labor, supplies) to improve profit margins while maintaining quality and guest satisfaction.
   4. Manage vendor relationships to maintain premium ingredients and supplies.
3. Marketing and Growth:
   1. Collaborate with the Marketing team and implement brand-building strategies to enhance the restaurant's visibility across local and international markets.
   2. Develop digital and social media strategy like online presence, social media campaigns, website content, and digital advertising.
   3. Focus on customer experience innovation such as launching creative events, promotions, and seasonal offerings to engage guests and enhance brand loyalty.
   4. Collaborate with marketing teams for targeted campaigns leveraging Yas Island's tourism and event-driven traffic to drive repeat business.
4. Strategic Planning and Growth:
   1. Develop and execute long-term growth strategies to position the restaurant as a leader on Yas Island and within the Abu Dhabi F&B scene.
   2. Identify new business opportunities such as catering, private events, or partnerships to expand the brand's reach.
   3. Responsible for innovation and product development, including new menu offerings, seasonal promotions, and exclusive experiences that enhance the guest experience and attract new customers.
   4. Foster a culture of creativity in the kitchen and service areas to keep the concept fresh and exciting.
5. Team Management:
   1. Foster a positive work environment that promotes employee motivation, satisfaction, and retention.
   2. Recruit, train, and lead a diverse team of hospitality professionals.
   3. Continuously assess skill gaps and implement targeted training programs to ensure professional development and enhance team performance.
   4. Address and resolve any employee conflicts or concerns promptly, maintaining a harmonious and productive work environment.
6. Guest Experience:
   1. Enhance the customer journey with personalized and memorable service.
   2. Respond to customer feedback, creating solutions to exceed expectations.
   3. Innovate to offer unique dining experiences aligned with Yas Island's dynamic atmosphere.
   4. Ensure exceptional guest service standards and address feedback promptly.
7. Compliance and Safety:
   1. Ensure adherence to UAE health, safety, and licensing regulations.
   2. Conduct regular safety and quality audits to protect staff and guests.

Prerequisites:

1. Bachelor's degree in hospitality management or equivalent experience.
2. Minimum 8 years in F&B leadership, including high-profile or destination venues.
3. Strong financial acumen and operations expertise.
4. Excellent interpersonal communication and problem-solving skills.
5. Ability to thrive in a fast-paced environment with frequent decision-making and problem-solving requirements.

Character Requirements:

1. Pleasing Personality: Positive, Energetic, Motivated & Optimistic.
2. Excellent attention to detail, observation, and memory.
3. Shows compassion and is caring and driven.
4. A good listener and able to consider all information.
5. Flexible and willing to work long hours.