Radio Host

Responsibilities include the following:

• Manage all staff on duty and ensure they are performing their jobs properly
• Inspect all equipment at the beginning and end of the shift and report concerns or repair needs to the General Manager
• Hold pre-shift tee times with front of house staff daily
• Address and resolve complaints from guests and employees, including simulator crashes, customer complaints, and business-related questions
• Manage the flow of the day, including managing simulator assignments, events, and redirecting staff to uphold the 5i standard
• Coach and develop team members, while identifying key talent to ensure contestant pipeline and bench strength of talent for GM/ AGM to develop and train new staff
• Supervise opening and closing procedures to ensure the space is properly cleaned and ready for customers
• Have an in-depth knowledge of simulator function and troubleshooting
• Have an in-depth understanding of our simulators and booking to properly handle all customer requests
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf
• Oversee all aspects of league night management and serve as point of contact for staff and guests on all golf league inquiries
• Help to coordinate league payments and team schedules
• Manage weekly league nights with a focus on creating an inclusive and competitive atmosphere
• Ensure a positive customer experience and that all contracted services for events are delivered, ultimately driving return business and word-of-mouth recommendations
• Act as on-site lead during events including greeting event guests, preparing the space, resolving issues or complaints, etc.
• Perform financial audits and spot checks on the floor to ensure no misuse
• Follow Dubai municipality guidelines to ensure food and beverage safety at all times
• Assist with maintaining records for staff health cards, medicals, visa and BFH training
• Maintain training records for assigned department
• Maintain venue ‘One File’ with all licenses, documents and permits
• Oversee first aid kits to ensure all are always fully stocked

Required Qualifications:

• Hospitality experience encouraged but NOT required
• Upbeat energy and enthusiasm
• Positive ‘Can-do’ attitude
• Ability to work in a fast-paced environment and work with a team
• Ability to stand, walk and bend for long periods of time
• Proficient verbal and oral communication skills
• Ability to lift up to 50 lbs
• Able to be proactive and anticipate guest needs
• Flexibility to work a variety of working shifts and patterns