Housekeeping Attendant

Roles and Responsibilities

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between team members, ensuring an exceptional experience for our guests.

What will I be doing?

As a Housekeeping Attendant, you will support all aspects of Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork.
• Provide excellent guest service.
• Actively work on availability and release of rooms for Guest Service along with Floor Housekeeping Supervision.
• Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, book incidents, input and output of uniforms and linens, among others.
• Responsible for checking daily the guest information in CRM and ensuring that the preferences and requests are met on time.
• Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linens (wedding and pampering).
• Control and make monthly Lost and Found and donations.
• Check the uniforms and send them for cleaning and/or repair.
• Coordinate and control all traffic of documents and people within the department, releasing linen from Laundry daily.
• Handle daily guest clothing release for guests using the laundry service.
• Make monthly closing of Laundry expenses and provision of the same.
• Replace Laundry Attendant in case of holidays, days off, or absences.

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values below:

• Planning and organizing.
• Good oral and written communication.
• Previous experience in Laundry.
• Good interpersonal skills.
• Proficiency at an intermediate level with computers and computer programs, including Microsoft Office.
• Committed to delivering a high level of customer service.
• Excellent standards of cleanliness.

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team.
• Excellent attention to detail.
• Positive attitude.

Desired Candidate Profile

A Housekeeping Attendant ensures cleanliness and order in various settings, such as hotels, hospitals, or residential facilities. Here are the essential skills for this role:

Cleaning and Maintenance Skills

• Attention to detail: Ensure thorough cleaning and sanitization of rooms and facilities.
• Knowledge of cleaning tools and chemicals: Properly use and handle cleaning agents and equipment.
• Laundry care: Handle washing, drying, ironing, and folding linens and clothing.
• Basic maintenance: Report and address minor repairs or maintenance issues.

Time Management Skills

• Efficiency: Complete assigned tasks within a specific time frame.
• Prioritization: Manage multiple rooms or tasks while adhering to deadlines.
• Flexibility: Adapt to last-minute changes or urgent requests.

Organizational Skills

• Room setup: Arrange rooms according to company standards, including bed-making and restocking supplies.
• Inventory management: Monitor and replenish cleaning supplies, toiletries, and linens.
• Record-keeping: Document completed tasks or report issues as required.

Customer Service Skills

• Professional demeanor: Interact politely and respectfully with guests or clients.
• Discretion: Maintain privacy and confidentiality when working in personal spaces.
• Problem-solving: Address guest concerns or special requests promptly.

Physical Stamina

• Endurance: Perform physically demanding tasks, such as lifting, bending, and standing for extended periods.
• Strength: Handle heavy cleaning equipment or move furniture as needed.
• Energy: Work efficiently in high-pressure or fast-paced environments.

Team Collaboration

• Coordination: Work effectively with supervisors, other attendants, and departments like maintenance or front desk.
• Shared responsibilities: Assist colleagues during high-demand times or in challenging situations.
• Communication: Report issues, such as damages or missing items, to the appropriate team.