Customer Service Manager

Customer Service Manager
We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.

What you could expect as a Customer Service Manager:

1. Lead commercial and technical support to ensure high customer satisfaction
2. Manage customer inquiries across multiple communication channels
3. Coordinate team resources to guarantee optimal availability for customers
4. Set service levels, track performance, and drive continuous improvement
5. Develop working instructions and train the team to uphold standards
6. Optimize sales desk processes to enhance efficiency and service quality
7. Implement a culture of continuous feedback to improve customer experience
8. Support sales campaigns, ensure contract execution, and manage all customer-related information (quotes, contracts, invoices, etc.)

What we expect from you as a Customer Service Manager:

1. Minimum 2-3 years Commercial experience and 4-6 years customer support
2. Demonstrated leadership & problem-solving skills
3. Excellent interpersonal, networking and communication skills
4. Experience in leading remote teams in a matrix organization
5. Rigor in managing targets
6. Fostering collaboration & empowerment
7. Impacting and influencing skills
8. Positive attitude

Be part of our ZF team as Customer Service Manager and apply now!